oversee the day-to-day operations of the club and ensure smooth, efficient, and customer-focused business performance.

The Operations Manager will be responsible for managing operational processes, supervising teams, monitoring business performance, improving customer experience, and ensuring that all departments operate in line with company policies and standards.

Key Responsibilities

• Oversee the day-to-day operations of Leaders Fitness & Leisure Club and ensure smooth and efficient functioning.
• Plan, implement, and monitor operational policies, processes, and procedures.
• Supervise and coordinate administrative, customer service, fitness, sales, and other operational functions.
• Recruit, onboard, train, supervise, and evaluate employees.
• Coordinate with department heads to improve operational efficiency, staff performance, and customer service.
• Monitor membership sales, renewals, retention, and revenue performance.
• Support the management team in achieving business and operational targets.
• Work closely with the Accounts Department to monitor budgets, expenses, revenue, and operational costs.
• Handle customer complaints, operational challenges, and service-related issues and ensure timely resolution.
• Ensure the club maintains high standards of customer service, cleanliness, safety, and operational quality.
• Monitor administrative activities and provide guidance to administrative staff.
• Maintain accurate operational records, reports, documentation, and management dashboards.
• Coordinate staff meetings, training sessions, performance reviews, and operational review meetings.
• Coordinate logistics, travel, accommodation, and other arrangements for trainers, staff, and company activities when required.
• Conduct market research and competitor analysis and recommend business improvement initiatives.
• Collaborate with the Marketing Department to support marketing campaigns, promotions, membership growth, and customer engagement.
• Ensure all departments follow company policies, health & safety requirements, and operational standards.
• Identify operational challenges and implement practical solutions to improve productivity and profitability.
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