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Leisure Operations Receptionist at Alton Towers Resort

Staffordshire Moorlands, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

12.21

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Facing, Guest Interaction, Cash Handling, Key Handling, Issue Resolution, Teamwork, Enthusiasm, Energy, Customer Service, Fast Paced Environment

Industry

Leisure;Travel & Tourism

Description

What you'll bring to the team Applicants must be able to work 5 days out of 7 including at least 1 weekend day. We are currently recruiting for a Leisure Operations Receptionist to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy! Want to make a great big smiling first impression? In this crucial customer facing role, the Leisure Reception team are the first people to interact with guests before they enter our stunning waterpark or golf attractions. It's vital that the team work together as it's the guests first and last impression that really counts. You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department. Qualifications & Experience Ask yourself these questions: Are you enthusiastic and energetic and able to put a smile on guests' faces? Are you passionate about delivering exceptional customer service? Do you like working in a fast paced environment? Benefits Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world 40% discount online off LEGO 25% discount in our on-site retail shops and restaurants Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel Ongoing training and development opportunities Plus, many more... Pay Range Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.

Responsibilities

This crucial customer-facing role involves being the first point of contact for guests entering the waterpark or golf attractions, ensuring a positive first and last impression. Responsibilities include taking ownership of guest issues, handling cash and keys, and relaying necessary guest information to the correct departments.