JOIN OUR TEAM AS A LEISURE & SPA RECEPTIONIST AT ELFORDLEIGH HOTEL!

Are you ready to be the welcoming face of Elfordleigh Spa and Leisure, setting the standard for exceptional service from the moment members and guests arrive? At Elfordleigh, nestled amidst 120 acres of stunning parkland and woodland, we’re seeking a receptionist who exudes warmth, positivity, and a genuine passion for creating a relaxing experience.

About the Role: As our Spa and Leisure Receptionist, you’ll play a pivotal role in the team. Your responsibilities will include:

• Greeting guests and members on arrival
• Managing spa and leisure facility bookings with efficiency and attention to detail
• Providing information about our leisure facilities and spa days/treatments
• Handling enquiries both in person and over the phone, to deliver exceptional customer service
• Assisting with administrative tasks, including payment processing and activity coordination, to support the smooth operation of our spa and leisure facilities.

REQUIREMENTS:

• A friendly, welcoming and helpful attitude
• Excellent communication skills both verbal and written, with the ability to convey information clearly and effectively
• Proficient computer literacy
• Strong organisational abilities, with a keen eye for detail and the ability to multitask in a fast-paced environment.
• Previous experience in a customer-facing role, preferably within a spa, leisure or hotel environment
• Flexibility to work shifts, including evenings and weekends

• Greeting guests and members on arrival
• Managing spa and leisure facility bookings with efficiency and attention to detail
• Providing information about our leisure facilities and spa days/treatments
• Handling enquiries both in person and over the phone, to deliver exceptional customer service
• Assisting with administrative tasks, including payment processing and activity coordination, to support the smooth operation of our spa and leisure facilities