Lending Assistant at F & M Bank

Harrisonburg, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Loan Processing, Collections, Communication, Organization, MS Word, MS Excel, Credit Reports, Record Keeping, Imaging, Multitasking, Teamwork, Attention to Detail, Typing, Problem Solving, Bilingual

Industry

Banking

Description

Description The Lending Assistant is responsible for supporting all aspects of dealer loan operations, including loan processing and collections. Essential Duties: · Greet customers, answer incoming calls, and assist with loan inquiries and account questions · Prepare, process, and maintain loan documentation, including titles, extension, payments, loan tickets, and imaging · Upload loans to the core system, purge paid loan files, and ensure accurate record keeping · Run credit reports, verify year-end interest totals (1098), and provide payoff information upon request · Prepare and distribute collection and repossession documents, including deficiency letters, notices of sale, warrants in debt, abstracts, and DMV/title paperwork · Coordinate with collection agencies by creating Hold Harmless packages and conducting skip tracing using TLO reports · Process and maintain accurate records by scanning documents into the imaging system · Manage customer communication, including inbound and outbound calls with delinquent borrowers · Provide general support to the Collections Manager and assist with additional tasks as needed Non-Essential Duties: • Participates in Bank-sponsored and other community/civic events. • Performs other duties as assigned. Other Duties: This job description is not designed to be an exhaustive list of duties. Duties, responsibilities, and activities may change at any time with or without notice. Requirements Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills, and Abilities • Possess effective computer, calculator, and typing skills. • Excellent interpersonal, telephone, and communication skills. • Possess exceptional customer service skills with a positive attitude. • Possess excellent organizational skills. • Ability to use MS Word and Excel. • Ability to produce detailed and accurate work. • Ability to multitask and work efficiently and accurately in an atmosphere of frequent interruptions. • Ability to work independently and in a team environment with minimum supervision. • Ability to receive and follow instructions. Education and/or Experience · High school diploma or GED, · At least two years of related experience, or · Combination of education and experience. · Bilingual in Spanigh (preferred) Certificates, Licenses, and Registrations: · Current notary or willing to obtain - preferred but not required. Physical and Mental Demands: · The employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. · The employee frequently is required to talk or hear. · The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch. · The employee must regularly lift and/or move up to 10 pounds and may occasionally lift up to 50 pounds. · Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: · Work is primarily performed in an office setting where the noise level is usually moderate. · This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Position Type/Hours: This is a full-time position generally working Monday – Friday, 8:30 a.m. – 5 p.m. Occasionally additional hours may be necessary to accomplish job responsibilities.

Responsibilities

The Lending Assistant supports dealer loan operations, including loan processing and collections. Responsibilities include managing customer inquiries, preparing loan documentation, and coordinating with collection agencies.