Lending Specialist

at  Bank Australia

Posted: 27/06/2024
Closing Date: 25/07/2024
Job Type: Permanent - Full Time
Location: Moe
Job Category: Banking and Financial Services
Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.
We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.
We currently have multiple permanent, full time Lending Specialist positions available in our Moe office. The Lending Specialist is responsible for applying Bank Australia credit standards to credit assessments, whilst meeting service level agreements for both customers and brokers, and contributing to the successful operation of the Lending Department. The Lending Specialists provide and maintain an excellent customer experience throughout loan processing functions.

• Provide customers with appropriate products and services that meets their needs
• Load applications onto the system checking details of applications, updating customers’ personal, employment and financial details on the system
• Ensure loan applications are actioned and service level agreements are achieved
• Assess loan applications in accordance with lending policies and guidelines and ensure a high level of credit quality is achieved and maintained
• Approve applications (home loan, personal loan, credit cards and third party loans) within delegated lending approval authority and in accordance with Board Policy and loan delegation conditions
• Process verification checks for credit applications in accordance with Bank Australia Lending Policies and Guidelines and ensure a high level of credit quality is achieved and maintained
• Action requests for credit assessment tasks such as valuation requests, lenders mortgage insurance, first homeowner grants and security verification
• Assist to develop long-term mutually rewarding relationships between Bank Australia and its stakeholders, including customers, internal departments, and the banks broker network
• Remain abreast of legislation governing lending and impact on day-to-day loan processing
• Regularly review loan procedures and policy, recommend areas for improvement
• Process loan assessments for the TPD Lending Team (broker introduced lending) or internal branches/departments as well as assist with commercial loan assessments or reviews
• Process inbound lending enquiries (via phone and email) for the bank’s internal stakeholders and/or broker network in accordance with policy whilst delivering excellent customer service.