Posted: 12/09/2025
Closing Date: 12/10/2025
Job Type: Permanent - Full Time
Location: Mascot
Job Category: Banking and Financial Services
Through the merger of Bank Australia and Qudos Bank, we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
We are looking for a Lending Specialist to provide phone-based support and assistance to our customers with all their lending enquiries and applications. You’ll work individually but also as part of a wider team, where you will be supported by your peers and leaders. The key to your success will be placing a high importance on assessing and supporting the customer’s individual needs, adding value to their experience, and maintaining exceptional levels of customer service.

• Assists customers and prospective members with all home loan and lending enquiries across multiple channels
• Record and manage sales pipeline activity and actively follow up on future opportunities and referrals
• Preparation, ordering valuations and completing credit checks as well as funding credits and unsecured overdrafts
• Support the Contact Centre Lending team to achieve Lending Sales, Service and operational outcomes
• Actively cross-sell products and services and undertake retention activities for customers across the portfolio of products
• Monitor, analyse and report on key business metrics for the team
• Deliver a high level of service to members through inbound and outbound call handling