Lending Technology Assistant Manager at Mountain America Credit Union

, , United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

85000.0

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lending Technology, Product Management, Agile Methodologies, ServiceNow, Team Development, Project Management, API Functionality, Compliance Processes, Technical Aptitude, Analytical Skills, Troubleshooting, Collaboration, Communication, Process Improvements, Vendor Management, System Administration

Industry

Financial Services

Description

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary The Lending Technology Assistant Manager supports the Lending Technology Manager in leading the administration, support, and optimization of lending technology and operational compliance platforms. This role ensures the effective operation of systems by providing direct supervision and guidance to the team responsible for system maintenance and support. Key responsibilities include implementing team development initiatives, driving strategic direction, monitoring performance data, enforcing service level agreements (SLA’s) and analyzing outcomes to set clear expectations. The Assistant Manager collaborates with cross-functional teams to implement technological solutions that align with business goals, enhance operational efficiency, and support compliance and member experience. Job Description LOCATION This role is available for remote or hybrid work Mountain America Center 9800 S Monroe St Sandy, Utah SCHEDULE Full-Time ADDITIONAL INFORMATION This position is a great opportunity to grow leadership skills while applying technical and strategic expertise in a collaborative environment. Typical Pay: This position minimally starts at $62,000 with a midpoint of about $85,000+ depending on experience. To be effective, an individual must be able to perform each essential duty successfully: Accompanies the Lending Technology Manager in implementing team development initiatives and strategic direction Supports the Lending Technology Manager in managing technology and vendor projects/platforms that have lending touch points Assists in the implementation and maintenance of lending technology systems, including configuration, testing, and deployment Assist in overseeing support operations for lending and compliance platforms, ensuring timely resolution of service tickets and system issues Collaborates with lending leadership, operational compliance leadership, and internal teams to align technology initiatives with business goals Participates in the development and implementation of secure, efficient, and scalable technology solutions Identifies and implements process improvements automation opportunities, including the evaluation and integration of ethical AI solutions to enhance operations Advises on API functionality to support integrations, ensuring data flow integrity and operational alignment Maintains relationships with third-party vendors and internal stakeholders Ensures the integrity and security of lending systems, including but not limited to, Encompass and ACES Coaches, develops and mentors team of system administrators Encourages collaboration among team members by breaking down silos and identifying opportunities for cross-training Understands and maintains knowledge of the loan lifecycle as well as compliance processes and procedures Delegates and tracks project tasks to ensure timely and accurate completion Provides input on system enhancements, risk assessments, and compliance requirements Performs other duties as assigned KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Experience 3 years of experience in lending technology, product management, or a related field Experience with employee-facing technology platforms Exposure to agile or other software development methodologies preferred Experience working in the ServiceNow ticketing system preferred Education Bachelor’s degree from an accredited institution in business, information systems, or a related field; or additional three years of combined experience in a lending, technology, or systems administration environment. Licenses, Certificates, Registrations None Managerial Responsibility Has managerial responsibilities including coaching and developing employees, overseeing and evaluating the work of employees, participating in projects, and presenting to leadership Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates, and reviews the work of a subordinate group of employees (2-10) Recommends candidates for employment, conducts performance evaluations, reviews salary for assigned staff, and applies company policy Computer/Office Equipment Skills Knowledge of lending software/platforms including end-user and administrative functions preferred Demonstrated experience with programming languages or technology used to support products and services preferred Experience interacting within ServiceNow for issue tracking, project management, and system support preferred Advanced skills in Microsoft Office including Outlook, Word, PowerPoint, and Excel required Language Skills Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing and through insightful reports and graphic illustrations Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization Other Skills and Abilities Strong understanding of lending technology platforms, including LOS and quality control systems Familiarity with software development practices and project management methodologies Excellent communication and collaboration skills Strong technical aptitude, analytical skills, and troubleshooting of software systems Ability to lead and support technical staff in a fast-paced environment Adaptive to change, responds positively to altered circumstances or conditions Comfortable working with remote team members and third-party partners across multiple time zones using telecommunications PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Ability to stand, walk, and use hands to handle or reach occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds occasionally Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) #LI-PN1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer. Follow @MountainAmericaLife on Facebook and Instagram to see why our team members love working at Mountain America! Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America. Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions.

Responsibilities

The Lending Technology Assistant Manager supports the Lending Technology Manager in leading the administration and optimization of lending technology platforms. Key responsibilities include implementing team development initiatives, monitoring performance data, and collaborating with cross-functional teams to enhance operational efficiency.