WHO ARE WE LOOKING FOR?

We’re looking for a well-organised individual who can schedule our lessons and act as a point of contact for our clients, making sure they have an outstanding customer experience.
This role will suit someone who takes pride in attention to detail - whether it’s managing the timetable with precision, following up with families, or keeping our systems accurate and up to date.
Leap Lessons has a dynamic team, and we love to play to people’s strengths. If you have skills in areas like systems creation, there’s room for those to become part of your role - especially where they help us strengthen our client relationships.
Note: This is a post-sales role.

RESPONSIBILITIES:

• Scheduling lessons.
• Updating and maintaining lesson timetables.
• Handling lesson reschedules and cancellations.
• Handling teacher availability.
• Answering client enquiries via text.
• Preparing schedules for new terms.
• Liaising with the finance coordinator.