Job Title: Lettings Administration Manager
Location: Priors Hall Park, Corby, Northamptonshire
Salary: Competitive, dependent on experience
Job Type: Full-time, Office-based

ABOUT US

Simpson West is a leading independent Estate and Lettings Agent, known for our excellent customer service, extensive local knowledge, and commitment to delivering results. With a strong presence in the Corby area and a dedicated team, we pride ourselves on our professional and approachable service.
We are now seeking a highly experienced Lettings Administration Manager to lead our lettings administration function from our Priors Hall Park office. This is a management role within the business, overseeing a team of three and ensuring all lettings operations are carried out efficiently and compliantly.

• Manage the full lettings administration process, ensuring compliance with current legislation and company procedures.
• Oversee and support the property management lifecycle, including:
• Coordinating maintenance and repairs, allocating cases to property managers.
• Conducting property inspections/checkouts
• Deal with out of hours emergency repairs
• Liaising with housing associations for social housing applications / vulnerable tenants
• Managing tenancy renewals, rent increases, gas and electrical safety inspections
• Chasing rent arrears
• Handling deposit returns and disputes
• Making and managing Rent Recovery Protection claims
• Lead, motivate, mentor and develop a team of three lettings professionals.
• Liaise professionally with landlords, tenants, contractors, and internal stakeholders.
• Ensure the timely and accurate preparation of tenancy renewal agreements, rent increases and safety certificates
• Monitor and manage compliance with regulations such as GDPR, HMO licensing, gas and electrical safety, deposit protection, The Property Ombudsman and Renters Rights Bill.
• Drive continuous improvement in processes and customer service delivery.
• Use and manage lettings software to maintain accurate records and reporting.
• Co-ordinate and undertake day to day administration of office/team