Lettings Administration Officer at Clúid Housing

Ireland, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

44803.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Void Management, Property Allocations, Lettings Administration, Stakeholder Engagement, Complaint Handling, Digital Literacy, Excel, CRM/MIS Systems, Analytical Capability, Time Management, Communication Skills, Negotiation, Issue Management, Customer Focus, Collaboration, Organization

Industry

Non-profit Organizations

Description

Role Overview The Operations Department The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well-kept, friendly neighbourhoods. Lettings Administration Officer Manages the effective allocation and occupancy of Clúid properties, ensuring a fair, transparent, and efficient allocations and lettings process while supporting residents in commencing their tenancy. Position: Lettings Administration Officer Reporting to: Lettings Manager Location: Northbank House, Dublin Contract duration: x1 Specific Purpose – Maternity Leave x1 Fixed-term until 31/12/2026 Salary: €32,584 - €44,803 (DOE) Key Responsibilities Void Management Allocations Lettings Administrative Support Complaint Handling Void Management Minimise void loss by turning around properties of all tenures for re-lets and newly acquired units within target time and in line with Clúid’s standards Engage closely with the Clúid Works team (Field Team Leaders) to develop a clear understanding of properties within the voids process, ensuring a proactive and efficient approach is taken to property allocations Allocations Monitor end of tenancy notifications and issue requests to the relevant Local Authority for nominations/allocations for all soon-to-be-void general needs and Clann properties. Ensure that properties are advertised on time with accurate information relating to tenure, rents, and service charges. Prepare and issue the relevant requests to Local Authorities for upcoming new properties in line with agreed SLAs Advertise new or vacant Cost Rental properties in line with agreed timescales and oversee the selection of shortlisted applicants through the keyholder system. Lettings Manage the Clúid Lettings inbox, acknowledging and processing all new nominations within service standards and maintaining regular contact with the nominating authority and applicant. Manage and ensure accurate completion of all records for new and re-lets, including gathering required information from prospective residents and capturing data in the appropriate system. Conduct pre-tenancy eligibility checks with prospective residents to assess applications against eligibility criteria, including organising affordability and rent assessments. Identify applications with specific needs or that represent risk, flagging to the Resident Housing Officer who can discuss with the resident at the viewing stage. Hand-over eligible cases to the relevant Resident Housing Officer to take forward for viewing Support Resident Housing Officers in allocating individual applicants to properties within new developments. Administrative support Where required, support other administrative functions including void utilities, adaptations and alterations, RTB administration and the annual rent assessment process. Undertaken any other duties as required that are consistent with your role. Complaints and Resident Voice Actively seek out and recognise the Resident Voice as an authority on our services Work with customers, management and the Complaints Manager as required to effectively resolve complaints relating to the service area in line with Clúid’s complaints policy. Support with the completion of remedial actions or improvement commitments identified through service complaints to drive continuous improvement. Corporate Responsibilities Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities Adhere to all Clúid policies and procedures at all times To exercise discretion at all times Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements Person Specification Essential: Customer-focused, with strong communication skills and ability to work to KPIs in a fast-paced environment Strong organisational and time management skills, with the ability to prioritise and manage multiple tasks effectively Effective stakeholder engagement skills, including de-escalation, negotiation and issue management Ability to collaborate within a team and work independently Good level of digital literacy, including experience using Excel, with familiarity of CRM/MIS systems desirable Strong analytical capability, with the ability to identify and escalate trends Experience/Qualifications Desirable: Experience in property lettings, within either the social housing or private rental sector, or in a comparable environment A professional qualification (e.g. ICSH/CIH/IAV) Full clean driving licence About us Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change. Why Choose Clúid? At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy: Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace. Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options. Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities. Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave. Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity.

Responsibilities

Manage the effective allocation and occupancy of properties, ensuring a fair and transparent lettings process. Responsibilities include void management, processing nominations, conducting eligibility checks, and resolving resident complaints.