SALARY: £25K+ COMMISSION (£28K- £30K OTE)

About Us: Ascend proudly leads the UK market as the foremost manager of Single-Family Build to Rent housing resulting in award-winning property management for over 10,000 homes. We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. Dedicated in providing an exceptional service to our clients offering alongside a supportive and collaborative work environment.

SKILLS & EXPERIENCE

At Ascend, we are committed to your ongoing development. We provide regular training and clear progression opportunities across all departments. The following attributes are essential and desirable for this role:

ROLE SUMMARY

We are delighted to offer an exciting opportunity to join our dynamic New Business team as a Lettings Associate, based at our central operations hub in Sale, Greater Manchester.
As a Lettings Associate, you will play a pivotal role as the first point of contact for prospective tenants. You’ll be responsible for managing and responding to leasing enquiries in a prompt, professional, and efficient manner. By providing accurate property information and expert guidance throughout the leasing journey, you will ensure a seamless and positive experience for every customer.
We are looking for a motivated, dependable, and enthusiastic individual with a passion for delivering exceptional customer service. You will be target-driven and committed to meeting KPIs while maintaining high standards across all touchpoints. First impressions are vital in our business, so an engaging and service-focused approach is essential to success in this role.

KEY RESPONSIBILITIES

• Serve as a key point of contact for new tenant enquiries, delivering outstanding customer service and upholding a high level of professionalism at all times
• Respond to enquiries via phone and email in a timely and structured manner, following our established contact and follow-up processes
• Provide clear, accurate information on available properties, rental prices, tenancy terms, and company policies
• Gather relevant details from prospective tenants regarding their requirements, preferences, and timescales
• Coordinate and schedule property viewings, working collaboratively with our branch teams and Territory Managers
• Liaise closely with leasing consultants and property managers to ensure efficient scheduling and smooth operations
• Conduct timely follow-ups with applicants to provide feedback, address queries, and maintain engagement throughout the process
• Support applicants in completing leasing documentation and guide them through the entire application and approval journey
• Maintain a strong working knowledge of the local lettings market, industry trends, and company offerings
• Ensure full compliance with relevant legislation, including the Landlord and Tenant Act and Housing/Rent Acts, as well as internal company standards