WHY JOIN LIVEWEST?

At LiveWest, we don’t just offer jobs — we offer purpose. You will be part of a values-driven organisation that puts people first, supports your growth, and champions innovation. We are committed to creating a culture of openness, trust, and continuous learning. If you want to be part of a team that delivers real impact and helps shape brighter futures for young people, this is the role for you.
This role is being offered on a full time, permanent basis working 37 hours per week - Monday to Friday. You can be based anywhere in Cornwall as you will be working across the region.
For further information about this role, please view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

ABOUT US:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

ABOUT THE ROLE

Are you passionate about making a difference in the lives of young people? Do you thrive in a fast-paced, collaborative environment where your organisational skills and empathy can shine? At LiveWest, we believe everyone deserves a safe, supportive place to call home — and we are looking for someone like you to help make that happen.
As a Coordinator – Lettings Young People, you will play a vital role in our Young People’s Supported Accommodation Service in Plymouth, ensuring that referrals are handled with care, efficiency, and a person-centred approach.

KEY RESPONSIBILITIES:

• Build open, trusting relationships with young people, colleagues, and partner agencies.
• Manage and triage incoming referrals, allocating placements based on individual needs and aspirations.
• Maintain accurate, confidential records including risk assessments and case notes.
• Respond to enquiries via phone and email, signposting to alternative services where appropriate.
• Conduct readiness assessments using a strengths-based approach.
• Liaise with partner agencies throughout the referral process.
• Ensure safeguarding and promote the welfare of young people and adults at risk.
• Contribute to multi-agency meetings, including minute-taking and information sharing.
• Create effective networking relationships to achieve positive outcomes.

To be successful in your application for the role of Coordinator – Lettings Young People, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Excellent administrative skills.
• Level 3 qualification or equivalent in a relevant subject such as youth work, health and social care, coaching, mental health, housing, or ability to work towards.
• Understanding, or experience, of issues surrounding young people and/or homelessness and an awareness of associated risk management: alcohol and substance misuse, mental health, self-harm, offending behaviour.
• Resilient with the ability to be open and responsive to the changing needs of young people and commissioners of the service.
• Confident in dealing with a wide range of people, able to read and assess difficult situations and provide solutions.
• Lone work safety and work effectively as part of a team.
• Excellent interpersonal and communication skills with service users, professionals and others.
• Effective organisational skills and ability to manage competing demands.
• Knowledge and understanding of safeguarding and the ability to develop a culture of openness and trust.
• Good IT skills with excellent knowledge of Word, Excel and Outlook.
• Desirable: Awareness of coaching approaches.
• Desirable: Knowledge and understanding of housing related support and housing management services.
• Desirable: Knowledge and understanding of Ofsted supported accommodation regulations 2023.
• Desirable: Knowledge and understanding of relevant statutory and voluntary services