JOB REQUIREMENT / SKILLS:

• Exceptional Customer Service skills with excellent verbal and written communication.
• Proficient Microsoft Office.
• Ability to work under pressure to meet SLAs.
• Experience in Lettings, Lettings Compliance, and/or Landlord & Tenant law (preferable but not essential)
• Ability to listen and interpret member enquiries, and signpost to relevant advice.

EDUCATION / EXPERIENCE:

• Experience of working in a residential lettings or Landlord & Tenant legal environment (desirable)
• Property or legal executive related qualification (desirable)
• Experience of working in a fast-paced environment (essential)
• Committed to continuous professional development and further qualifications relevant to the role (essential)
  Job Type: Permanent
  Pay: £24,500.00 per year

Benefits:

• Company pension
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Are you committed to continuous professional development and further qualifications relevant to the role (essential)
• Do you require Visa Sponsorship now or in the future at all?
• Do you have a clear and professional telephone manner? (essential due to the nature of the role)

Experience:

• working in a residential lettings: 2 years (required)
• working in a fast-paced environment: 2 years (required)

Licence/Certification:

• Driving Licence and your own transport? (essential) (required)

Work Location: In perso

JOB PURPOSE:

To provide help and support to our clients member firms with their day-to-day legal questions, general business law, documentation and interpreting new legislation relating to residential lettings and Landlord & Tenant (L&T) law.

MAIN DUTIES AND RESPONSIBILITIES:

• Answer telephone calls from members and provide signposting to internal and external resources.
• Keep accurate records of discussions updating the membership CRM system.
• Promote/signpost factsheets, FAQs and guidance on legislation and policy developments.
• Feed information to help the creation new resources for members.
• Provide support on the completion of existing legal documents and templates.
• Escalate complex L&T legal queries ensuring an accurate timely handover.
• Keep up to speed with changing policy & legislation and the wider challenges facing the property industry generally, and L&T in particular.