LETTINGS MANAGER

Hours: Monday – Friday 8:30am – 6pm
Location: Kew, London
Salary: DOE
We are looking for a brand ambassador to manage our lettings department in London. The ideal candidate will have 5-10 years of estate agency experience with 3+ years in management. You will be responsible for leading, coaching and motivating a successful lettings team within a high-performing office, whilst also demonstrating the ability to build new business and grow market share.

• Lead and develop a positive and stimulating team environment where all staff are supported and developed to reach their fullest potential
• Set and agree relevant targets, objectives and manage performance
• Review and monitor revenue and expenditure against budget
• Provide accurate, consistent and timely management information
• Monitor complaints resolution within the branch and take ownership of escalated complaints
• Manage the administration of all business systems and processes, company policies, procedures and relevant legislation
• Actively monitor competitor activity in order to develop a business plan and strategy to achieve the budget and profitability targets