Lettings Officer NCCHS at ESPO

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

31122.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housing Management, Organizational Skills, Interpersonal Skills, Communication Skills, Teamwork, Property Management, Customer Service, Tenancy Management

Industry

Retail Office Equipment

Description

Role: Lettings Officer Contract Type: Fixed term/secondment opportunity for 12 months Working Hours: 18.5 hours per week, current expectation of working pattern is alternate Wednesdays, Thursday and Friday, 8:30am – 4:50pm Worker Type: Hybrid – This role offers a blended approach to working, incorporating home, office and community-based activity. When carrying out allocations work, you will predominantly work from home or the office, depending on business need. However, when completing sign‑ups, you will be expected to work primarily out in the community, meeting customers on-site and across the local patch. As such, applicants should be comfortable balancing desk-based responsibilities with regular travel and face‑to‑face work in the community. Salary: Grade E - £28,598 (level 1) rising to £31,022 (level 4) per annum, pro rata for part time, actual pro rata amount is £14,299 (level 1), rising to £15,511 (level 4) per annum Location: Harvey Road, NG8 3BB We’ve got an exciting opportunity available for a talented individual to join our Housing Options team as a Lettings Officer - perhaps this is the opportunity you’ve been looking for? Read on to find out more… About the Role This is an exciting opportunity for individuals to join the Lettings team within Housing Services to provide an effective and customer-focused lettings service through co-ordinated and effective management of allocations, lettings, sign-ups and vacant property management. Please note, this is not an estate agency or property portfolio management role; instead, we are seeking individuals with experience in housing allocations, tenancy management, or customer-focused public services. As a Lettings Officer we will look to you to deliver an accessible, customer-focused lettings service to applicants that takes account of the needs of vulnerable service users whilst achieving a high level of tenant satisfaction. You will manage empty properties effectively to minimise the loss of rental income and to maintain sustainable tenancies and visit properties to undertake sign-ups, pre-terminations inspections, accompanied viewings and transfer inspections. About You The ideal candidate will have: 1. Experience of working within a housing management environment. 2. Demonstrated capacity to effectively organise, use own initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner. 3. Good interpersonal skills and a proven ability to communicate effectively at all levels. 4. Ability to undertake home visits with tenants and leaseholders as required. 5. Ability to work effectively as part of a team. 6. Experience of effectively managing empty properties and maintaining waiting lists, to minimise the loss of rental income whilst maintaining sustainable tenancies. Full duties of the job description can be found here. Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. Closing Date: 1st March 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview Date: 18th March - Please note this is subject to change. If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home By applying to this job, you agree to our Terms & Conditions. Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually Access to a generous, defined benefit pension scheme offering 17.9% Smart Working – to support your work life balance Health and wellbeing benefits including access to our Employee Assistance Programme Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Responsibilities

The Lettings Officer will provide an effective and customer-focused lettings service, managing allocations, lettings, sign-ups, and vacant property management. The role involves visiting properties for sign-ups and inspections while ensuring high tenant satisfaction.