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Level 1 Help Desk Analyst- Conyers, GA- Onsite at Info Origin Inc

Atlanta, Georgia, USA -

Full Time

Start Date

Immediate

Expiry Date

03 Dec, 25

Salary

20.0

Posted On

04 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows, Computer Technology, Apple, Spanish, It

Industry

Information Technology/IT

Description

QUALIFICATIONS:

2+ years IT Help Desk/Call Center experience.
Knowledge of Windows, MS Office, Outlook, Active Directory, Apple iOS.
Vocational/Technical degree in computer technology or related field.
Bilingual (Spanish) Required

How To Apply:

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Responsibilities

ABOUT THE ROLE:

Seeking a Level 1 Help Desk Analyst to provide first-tier technical support in a high-volume call center. Responsibilities include troubleshooting hardware/software/connectivity issues, assisting internal and external customers, escalating tickets, and ensuring excellent customer service.

KEY RESPONSIBILITIES:

Answer and resolve user inquiries (software, hardware, connectivity).
Monitor, assign, and escalate support tickets as needed.
Provide support for Outlook, MS Office, Windows 7/10, Active Directory, and Apple iOS.
Assist with password resets, account management, and mobile driver’s licenses.
Perform basic hardware/software repairs and installations.