Level 1 Helpdesk Support at Teksystems Global Services LLC

Brentwood, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

20.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Aptitude, Reliability, Troubleshooting, Support, Call Center, Customer Support, Personal Etiquette, Password Resets, Ticketing System, ServiceNow, Call Handling, Problem Diagnosis, Resolution, Escalation, Hardware Rollouts

Industry

IT Services and IT Consulting

Description

Description The top skills that the client is looking for in this role are customer service, technical aptitude and reliability. The end users for the client are mostly nurses and sometimes doctors. IT at the client has a motto that they service the people that service the people. It is critical that the nurses and doctors has continuous access to their patients' medical records. If there are any application issues, password problems or connectivity problems they need these issues escalated in a timely and professional manor. The customer service is their top priority, and the technical aptitude comes second. As long as they are resourceful and can follow instructions, they will be able to learn these tasks quickly. Reliability is key because they need people that will be able to work without having to call in too frequently. Skills Help desk support, Troubleshooting, Support, Call center, Customer support Top Skills Details 1. Customer Service experience and solid personal etiquette skills are by far the most important to the managers. i.e. Being able to deflate struggling customers, solution their issue and ability to "smile" throughout the process and make them feel good. 2. Technical aptitude. 3. 1+ Years of service desk type skills: Password resets, basic troubleshooting, etc. Plus: Ticketing system exp (service now), on-phone customer service experience are both highly valuable. Additional Skills & Qualifications Assists the clients employees who are having computer related problems. Key responsibilities include call handling, call tracking, problem diagnosis, resolution & escalation, working with other IT teams to understand specific applications and systems, education of end user services in specific application areas. This position provides the first level of support to the user community. 1. Answers phones and records all customer requests for problem resolution, new hardware/software or information within problem management system. 2. Retrieves voicemail messages and records into problem management system. 3. Isolates the problem, determines cause and takes action steps necessary to resolve the problem. 4. Performs corrective procedures to resolve the problem. Verifies with customer the effectiveness of corrective actions to ensure problem is resolved. 5. Works directly with other IT teams to understand end user needs for new applications and systems. 6. May assist project teams with hardware and software rollouts as needed. 7. Stays informed about specific application and system changes that are being made at the client by working with appropriate application and technology teams. 8. Routes accurate and detailed descriptions of unresolved problems to the appropriate support personnel. 9. Stays informed of all system changes that affect customers. 10. Coordinates with customer, PC/LAN Specialist team and vendor the servicing of malfunctioning hardware. 11. Maintains record of work performed and prepares activity report as requested. 12. Establishes and maintains effective working relationships with all IT staff, vendors, customers and management. 13. Makes support decisions which are consistent with department and company computing policies. 14. Encourages teamwork through cooperative interactions with co-workers. *World-class customer service* Experience Level Expert Level Job Type & Location This is a Contract position based out of Brentwood, TN. Pay and Benefits The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Brentwood,TN. Application Deadline This position is anticipated to close on Mar 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

This first-level support role involves answering phones, recording customer requests in a problem management system, isolating and resolving issues like application problems, password resets, or connectivity issues for end-users, primarily nurses and doctors. Key duties include performing corrective procedures, verifying resolution with the customer, and escalating unresolved problems with accurate descriptions to appropriate support personnel.