Your new company

A leading National Managed Service Provider based in Adelaide requires a Level 1/2 Helpdesk Technician for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.

Your new role

In this exciting new role, you will be:

• Providing 1st & 2nd level IT support both remote and onsite a broad client-base.
• Maintaining relationships with clients.
• Performing account administration with Active Directory, Exchange and bespoke applications.
• Ensuring technical issues are resolved within SLA's in a calm and polite manner.
• Troubleshooting technical issues in a high-volume ticketing environment.

What you'll need to succeed

To be successful in your application, you will need:

• Prior experience providing level 1 IT support.
• Demonstrated knowledge of Windows OS, Active Directory, Exchange and Office 365 administration.
• Experience with Autotask and ConnectWise is highly advantageous.
• A tertiary education in Information Technology as well as Microsoft, Cisco and Fortinet certifications are beneficial.
• Proven experience working within a Managed Service Provider or Consultancy.
• Current driver's license and access to a car.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!

What you need to do now

• If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to **************@hays.com.au.