Commonwealth Commercial Partners is a vertically integrated firm passionate about helping people succeed while adding value to the commercial real estate industry. Our values encompass every aspect of our culture and drive our passion for continually creating and providing best-in-class commercial real estate property solutions for the evolving needs of our clients.
It is our people and our value-driven culture that make CCP a leading commercial real estate firm with demonstrated expertise in Commercial Sales & Leasing, Property & Asset Management, Construction Management, Hospitality Management, Project Management, Land Sales, and Forestry Consulting.
We are looking to hire a Level 1 IT Help Desk worker to join our property management team in Glen Allen, Virginia.
The Level 1 IT Help Desk worker will provide first-level technical support to end-users by diagnosing and resolving hardware, software and network-related issues. This role involves both remote and on-site troubleshooting and support, ensuring timely and effective resolution of user problems.

REQUIRED SKILLS/ABILITIES/QUALITIES:

To perform this job successfully, an individual must be able to perform each essential duty, listed above, in accordance with standards set up by the Company for this position. The requirements listed below are representative of the knowledge, skill, and/or ability required for the position of Level 1 IT Help Desk Technician.

• Education: Bachelor’s degree required.
• Experience: Previous experience in a help desk or technical support role is preferred.
• Communication Skills: Strong verbal and written communication skills.
• Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.
• Physical Demands: Light lifting to include lifting of supplies and equipment as required.

ADDITIONAL PREFERRED QUALIFICATIONS INCLUDE:

• Familiarity with remote support tools and software.
• Basic knowledge of operating systems (Windows, macOS, Linux).
• Understanding of common software applications (Microsoft Office, email clients, etc.)
• RingCentral: Experience with RingCentral or similar communication platforms.
• PC Patch Updates: Experience assisting with PC patch updates and maintenance.
• Work Environment: This is an in-office, on-site position.

• Respond to Help Desk Tickets: Address and resolve incoming help desk tickets via phone, email, chat or in person.
• Troubleshoot Issues: Diagnose and troubleshoot hardware, software, and network issues both remotely and on site.
• User Support: Assist users with password resets, software installations, and basic IT inquiries.
• Documentation: Maintain accurate records of issues and resolutions in the help desk ticketing system.
• Escalation: Escalate complex issues to higher-level support or third party vendors as necessary.
• Customer Service: Provide excellent customer service and maintain a professional demeanor in all interactions.
• Monitor IT Alarms: Monitor IT alarms and alerts to ensure timely identification and resolution of potential issues.
• Factory Reset Phones: Assist with factory resetting phones as needed.
• Adds, Moves, and Changes: Assist with adds, moves, and changes of IT equipment and user setups.