Start Date
Immediate
Expiry Date
29 Nov, 26
Salary
0.0
Posted On
04 Sep, 26
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Information Services
ICT Support Officer
Ongoing, Full-time 1.0FTE
Commencing Term 3 2026
About Us
Newman College is a Catholic PK–12 school educating in the Marist tradition, with an enrolment of approximately 1850 students. We are committed to fostering a vibrant, supportive, and future‑focused learning environment. Our operations—spanning learning, wellbeing, and community engagement—are underpinned by professionalism, innovation, and contemporary practice.
At Newman College, you’ll join a supportive, forward‑thinking community grounded in the Marist tradition. We foster collaboration, professional growth, and a strong sense of community. Staff also enjoy an active social culture and access to onsite facilities, including the pool and weights room, to support wellbeing.
About the Role
The ICT Support Officer is a hands-on technical support role responsible for providing day-to-day ICT assistance to staff and students across the College. As the first point of contact for ICT support, the role delivers troubleshooting, device management, user support, and administration of key systems including Microsoft 365, Teams, Active Directory, mobile device management platforms, and audio-visual technologies. The position plays an important role in ensuring reliable, secure and effective technology services that support learning and operational outcomes across the College.
About You
We are seeking a customer-focused and proactive ICT professional with relevant IT qualifications or equivalent industry experience. You will have strong troubleshooting skills across Windows, macOS and iOS environments, experience supporting end users, and the ability to communicate technical information in a clear and practical way. The successful candidate will demonstrate excellent organisational and problem-solving skills, the ability to manage competing priorities, work both independently and collaboratively, maintain confidentiality, and build positive relationships with a diverse range of stakeholders. A current Working with Children Check and National Police Clearance are essential.
To Apply
Visit our website: Current Vacancies - Newman College
Your application must include:
· Cover Letter: Maximum of two (2) pages outlining your suitability for the role.
· Curriculum Vitae: Relevant work history should outline duties and responsibilities, FTE (average) and dates/periods of each position. CV must include three (3) referees, one of which is your current line manager.
· Pre-Screening Documents: Provide copies of your current WWC, Nationally Coordinated Criminal History Check (Education Department) and evidence of working rights in Australia (Visa/Citizenship) where applicable.
· Incomplete applications will not be considered
Applications close 7 September 2026 at 5:00 p.m.
We encourage you to apply as soon as possible as we reserve right to close this vacancy early.
Please direct any enquires to employment@newman.wa.edu.au
Your application will include the following questions:
You will be the first point of contact for our clients, providing responsive remote support across a wide range of technologies. Working within a supportive pod structure, you will triage and resolve day-to-day issues, escalate effectively when needed, and learn directly from experienced Level 2 and Level 3 engineers.
This is the ideal role for someone early in their IT career who wants exposure to modern MSP tooling, structured mentoring, and a clear pathway to Level 2 and beyond.
Client Interaction: Act as the first point of contact for client support requests via phone, email, and portal.
Ticket Triage: Triage, prioritise, and resolve Level 1 tickets within SLA targets.
End User Support: Provide remote support for desktops, laptops, printers, and peripherals.
Microsoft 365 Administration: Perform user administration including account creation, password resets, licensing, mailbox and Teams basics.
Monitoring and Alerting: Respond to and action alerts from Datto RMM monitoring.
User Lifecycle: Complete new user onboarding and offboarding processes to documented standards.
Escalation: Escalate complex issues to Level 2 and Level 3 engineers with clear, complete ticket notes.
Documentation and Process: Maintain accurate documentation in IT Glue, follow established SOPs, and contribute feedback to improve them.
Client Experience: Deliver a friendly, professional client experience on every interaction.
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