Level 1 IT Technician at CarShield

St. Peters, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Troubleshooting, Computer Hardware, Active Directory, Microsoft Word, Microsoft Excel, Google Workspace, Communication Skills, Time Management, Teamwork, Incident Management, IT Equipment Maintenance, Peripheral Support, Ticketing Systems, Reliability, Flexibility

Industry

Motor Vehicle Manufacturing

Description

Description CarShield is seeking a Tier 1 IT Technician to join its growing Tech Support team. This role serves as the first point of contact for internal IT support and is responsible for providing general assistance across a wide range of IT issues, including computers, thin clients, phones, Active Directory, and related systems. The ideal candidate will have a solid foundation in general computer knowledge, hands-on troubleshooting experience, and strong communication skills. This position requires flexibility, reliability, and a team-oriented mindset, as the work includes both physical and computer-based tasks. Reporting to the Tech Support Manager, this position is responsible for: Providing Tier 1 help desk support to internal employees via ticketing system, chat, and in-person assistance Accurately documenting incidents, troubleshooting steps, and resolutions in the incident management system Assisting with maintenance, setup, and servicing of IT equipment Troubleshooting computers, phones, headsets, and other peripherals Acting as a liaison between the IT department and other departments throughout the organization Performing other general IT tasks and projects as assigned Requirements Requirements for Level 1 IT Technician: 2–3 years of experience in a Help Desk or IT support environment Strong working knowledge of computer hardware, installation, maintenance, and repair Proven experience troubleshooting desktop and peripheral issues Proficiency with Microsoft Word, Excel, Google Workspace, and collaboration tools Familiarity with incident management/ticketing systems Ability to communicate clearly and effectively with employees at all levels Strong time management skills and ability to work efficiently with minimal supervision This position requires the ability to perform a variety of physical and computer-based tasks. Ideal candidates will be reliable, responsible, flexible, and a solid team player who thrives in a fast-paced environment.

Responsibilities

The Level 1 IT Technician provides Tier 1 help desk support to internal employees and documents incidents and resolutions in the incident management system. They also assist with the maintenance and servicing of IT equipment and troubleshoot various IT-related issues.