Level 1 IT Technician at Feldmeier Equipment INC

Syracuse, Sicily, Italy -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Customer Service, Active Directory, Windows Operating Systems, Microsoft Office Suite, Networking Basics, Cybersecurity Frameworks, Remote Support Tools, Ticketing Systems, Hardware Setup, Documentation, Software Installation, Communication Skills, Teamwork, Inventory Management, Problem Escalation

Industry

Machinery Manufacturing

Description

Description Job Summary: We are seeking a motivated and customer-focused Level 1 IT Technician to provide exceptional first-line technical support to end-users. This role involves troubleshooting hardware and software issues, assisting with system access, and escalating complex problems to higher-level support. The ideal candidate is detail-oriented, has strong communication skills, and is passionate about technology and helping others. Requirements Essential Skills and Responsibilities: Respond to help desk tickets, emails, and phone calls in a timely and professional manner. Provide basic troubleshooting for desktops, laptops, printers, and mobile devices. Assist users with software installations, updates, and configurations. Reset passwords and manage user accounts in Active Directory or other systems. Document issues and resolutions in the ticketing system. Escalate unresolved issues to higher level support. Maintain inventory of IT equipment and assist with hardware setup and deployment. Follow standard operating procedures and contribute to knowledge base documentation. Required Skills & Qualifications: High school diploma or equivalent; associate degree or IT certifications (e.g.,CompTIA A+) preferred. Basic understanding of Windows operating systems. Familiarity with Microsoft Office Suite and common business applications. Strong communication and customer service skills. Ability to work independently and as part of a team. Preferred Skills: Experience with ticketing systems (e.g., Ninja One, ServiceNow, Zendesk). Knowledge of and experience with networking basics (IP addressing, DNS, DHCP, Meraki Switches and Firewalls). Experience with Windows Server environments and security protocols Experience with Cybersecurity frameworks (NIST, ISO 27001), network security, incident response, and vulnerability assessments Experience with identity and access management Experience with remote support tools (e.g., Ninja One, TeamViewer, AnyDesk). Experience with Windows troubleshooting. Experience working hand in hand with vendors and vendor support. Physical Requirements: · Ability to stand and/or walk for up to 8 hours per day. · The ability to work on a computer for up to 8 hours a day. · Being mindful of safety and use proper PPE when required.

Responsibilities

The Level 1 IT Technician will provide first-line technical support to end-users, troubleshooting hardware and software issues, and assisting with system access. They will document issues, escalate complex problems, and maintain IT equipment inventory.