Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

COMPANY OVERVIEW

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide. We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.”
New Era Technology is a community of like-minded, like-hearted people who share the same vision and values. Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box.
As a team member, you will receive competitive benefits, industry training, and ability to gain appropriate certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

SOFT SKILLS:

• Customer satisfaction oriented.
• Team member and spirit priority.
• Autonomy
• Good communication skills.
• Curious
• Conscientious
• Presentable and well mannered.
• Tidy and proud of workmanship.

• Rigorous and quality driven on-boarding process taking 3 months before sign-off to serve independently.
• Pro-active actions to ensure SLAs and KPIs are achieved.
• Regular documented and communicated updates with clear status, descriptions and actions in Service Now and Jira applications plus others.
• Incidents and Change form part of daily activities and need to be carefully and accurately worked on towards a successful quality closure following predefined steps.
• Preparation of Changes following precise steps, testing, communication and documentation towards a successful closure.
• Entry into Service (EiS) activities assisting colleagues.
• Project implementation assisting colleagues.
• Monitoring and alerts happen daily where knowledge and response skills are required to ensure quick actions are taken.
• Escalation to colleagues and peers, if in doubt without, to seek advice and guidance is encouraged.
• Reviewing and Updating documentation in tools like Confluence are a key element to follow with diligence.
• Equipment Installation, configuration, implementation and de-commissioning.
• Assisting to ‘make good’ and ‘tidy up’ works to deliver a final customer facing environment.
• Assisting stock management and inventory updates are regular activities and need due diligence and accuracy.
• Adherence to all H&S requirements at site(s)
• Cross country involvement with colleagues outside of the UK.
• Participation and contribution in Google, MS Teams (and others) plus Customer facing meetings when required.
• On Duty in a rota of 1 in 3 weeks over a 7-day week.
• Ability to provide input on areas that can be improved for individual and colleagues.
• Other Job Specifications:
• The candidate will undergo detailed vetting to gain security clearance (SC).
• The environment is heavy aircraft manufacturing operations with high quality, strong culture and significant safety on a global basis.
• Proven ability to work overtime, shift patterns and on-call in a rota system.
• 3 x 8-hour shift patterns commencing on site at 06:00am and 10:00am M-F and a work from home shift commencing at 08:00am which can be flexible with agreement. 30-minute break each shift.
• The need to be less than one hour away from site for any On Call emergency activity to be carried out at site.
• The ability to be a lone worker on site following the agreed site communications and processes.
• Proven technical skills in technologies like Cisco, Aruba, Arista, F5, Cabling and others.
• Take part in pan-European technical expertise, forums, collaborations and escalations.
• Ability to share and gain knowledge with team members and colleagues.
• Protocols IPv4, IPv6, TCP, UDP, DNS, DHCP, BGP, OSPF
• IOS, VPN, Routing, Firewall, Google, Microsoft, Cloud environments
• Network cabling, copper, fibre, wireless, telephony can be an advantage.