ABOUT APPSCOMM

AppsComm Technologies LLC provides ICT, networking, and ELV solutions across the UAE. We are hiring a Level 1 Engineer with experience in Apple devices and environments to strengthen our support team.

REQUIREMENTS

• 1–2 years’ IT support or network support experience.
• Hands-on knowledge of Apple operating systems and hardware.
• Basic understanding of networking concepts (IP addressing, VLANs, Wi-Fi setup, DHCP).
• Strong communication and customer service skills.
• Relevant certifications (Apple Certified Support Professional, CompTIA A+/N+) are an advantage.

• Provide first-line technical support for clients on-site and remotely.
• Troubleshoot Apple products (MacBooks, iMacs, iPads, iPhones) including OS setup, backup, email configuration, and security updates.
• Support network connectivity issues (Wi-Fi, LAN, VPN) and escalate complex cases.
• Perform routine checks on systems, maintain logs, and prepare basic documentation.
• Assist with user account management, software installation, and system updates.
• Work with senior engineers on escalations and project rollouts.