Service Desk Engineer (Level 1)

South Melbourne | Hybrid (3 Days Office) | $67k - $72k incl of super with some flexibility

Looking to kick-start or grow your IT support career with a friendly and supportive Managed Services Provider?

An opportunity has become available for a Level 1 Service Desk Engineer to join a growing team of 5 to 8 engineers supporting a diverse client base across healthcare, research, education, and construction. This is an excellent role for someone with around 1 to 2 years of IT support experience who enjoys problem solving, working with people, and building their technical skills across a broad range of technologies.

You'll be joining a business with a strong culture, supportive leadership, and genuine opportunities to learn from experienced engineers.

What You Will Be Doing

- Providing Level 1 technical support to a broad range of clients

- Troubleshooting Microsoft technologies and user issues

- Managing and responding to service desk tickets

- Supporting Intune and Microsoft environments

- Monitoring alerts and assisting with cybersecurity related activities

- Resolving hardware, software, printer, and connectivity issues

- Performing break-fix support and system troubleshooting

- Supporting clients both remotely and occasionally onsite

- Participating in an on-call roster for critical system outages

Technologies and Tools

- Microsoft Technologies

- Microsoft Intune

- ConnectWise

- IT Glue

- Kaseya Remote Support Tools

• - Cybersecurity monitoring and alert management