Location: Ang Mo Kio / Bedok / Depot Rd (Bukit Merah)
Salary: Between $2,700 to $3,100 per month depending on working hours/ experience and location
Working days: Either Core rotating shift / 12 hours shift
Contract: 12 months renewable subject to performance

✅ REQUIREMENTS

• Minimum Nitec or Diploma in IT-related disciplines

*

• Strong understanding of Windows OS, Active Directory, Microsoft Outlook, and basic mobile support
• Customer-centric mindset with excellent communication skills
• Willingness to commit to shift-based work post-training
• COMPTIA A+ is a bonus

Application Process: If you possess the required skills and are ready to take on a dynamic role, we encourage you to apply.
U3 Privacy policy for job applicants: When you apply, you voluntarily consent to the collection, use, and disclosure of your personal data for recruitment/employment and related purposes
https://u3infotech.com/privacy-notice-job-applicants/
Job Type: Contract
Contract length: 12 months
Pay: $2,700.00 - $3,100.00 per month

Education:

• Professional Qualification (Required)

Experience:

• IT Help desk support: 1 year (Required)

Work Location: In perso

• Provide First Call Resolution (FCR) support via phone and email
• Troubleshoot and resolve first-level incidents and escalate complex cases to Level 2 support
• Log, track, and manage all incidents to ensure timely resolution and updates
• Maintain full ownership of tickets until closure
• Ensure clear and accurate documentation of all incidents and steps taken
• Classify and prioritize incidents effectively; manage customer expectations professionally
• Alert Team Leads to abnormal trends or call surges
• Able to travel to site if required