FeatherShark is looking for a Stellar Level 1 Support Desk technician to join our fast-growing team!
Are you someone who loves to learn and is looking to launch a career in technology? Are you optimistic and enthusiastic and love being part of a winning team? If so, then FeatherShark would like to talk to you.
The Level 1 Service Desk Technician is responsible for assisting clients with service requests. Requests could include problems with computer hardware and software, network and internet issues, new user setups, and user training. You’ll be doing something different almost every day. The only thing you can count on is you’ll be growing your technical skills daily!

TO QUALIFY FOR CONSIDERATION YOU MUST:

• Have excellent written and verbal communication skills, able to communicate “in plain english” to clients
• Be able to develop rapport
• Have strong skills in problem-solving and critical thinking
• Be tenacious in providing great customer service
• Have good planning and organizational skills
• Be able to accomplish amazing amounts of important work
• Have a working knowledge of Windows and Mac computers. Bonus points for A+ certification
• Understand TCP/IP, DNS, DHCP and Wireless networking technologies. Bonus points for network certifications
• Be skilled with Google and Microsoft Office applications

QUALIFICATIONS:

• 4-year bachelor’s degree or equivalent experience
• Experience with providing technical support to end users is a plus

• Provide remote support to customers, via phone and email, in a timely manner
• Troubleshoot and resolve technical issues on computers, networks, and software
• Answer questions and provide training for customers
• Occasionally, travel to client locations to resolve issues and install equipment
• Provide awesome customer service
• Follow support procedures to make sure that service requests are resolved quickly and accurately
• Be part of a stellar team, and collaborate with others to ensure that we are providing great customer service
• Train and build your skills