Are you passionate about solving problems and supporting others with technology?
MrPRICE are looking for a skilled and motivated Level 1 Technical Support Specialist to join our growing IT team. This is a fantastic opportunity to use your technical expertise and interpersonal skills to make a real impact.

THIS ROLE ENTAILS:

• Providing Level 1 support (phone/remote/desktop/server/software)
• Ensuring that IT tickets are managed in a timely manner.
• Utilizing strong Microsoft Windows & Office 365 skills
• Maintaining asset life cycle as outlined in company procedures
• Ensuring relevant documentation is maintained and procedures followed
• Having an approachable and professional manner while being proactive at all times.
• Ensuring hardware and software systems are available and secure
• Implementation and support of the companies’ systems
• Maintaining current and new end user client devices, security and virus protection

REQUIREMENTS FOR THIS ROLE:

• Experience in a Service Desk role in a Windows environment.
• Practical experience providing support for Microsoft Windows 11 Desktop’s and Office 365 in an Active Directory environment.
• This should include: Desktop building & troubleshooting
• CompTIA or Microsoft Certifications would be an advantage
• Desktop and Server Windows Operating Systems
• Exchange 365 and Office 365
• End User Device Security, Encryption, Anti-Virus
• Identity & Access Management: Understanding of user provisioning and access security.
• Networking: Familiarity with TCP/IP, common protocols and network troubleshooting.