JOB DESCRIPTION

We are seeking a skilled network technician to join our team, many of whom have been a team member for decades. Daily responsibilities will include technical support (at least a Level 1 category but up to Level 2), ticket monitoring and either first response or assignment to another technician. Travel within Niagara, Hamilton, Halton, Haldimand, and the GTA will be required.

QUALIFICATIONS

-Proven experience in an MSP setting.
-Ability to work independently.
-Valid driver’s license and reliable transportation.
-Ability to be bonded.
-Problem-solving abilities and attention to detail.
-Interpersonal skills is a must so as to effectively interact with our clients.
-Ability to lift and carry up to 50 pounds and climb ladders.
-High-level technical understanding of Microsoft Windows environments and Microsoft 365
-Some technical understanding of MacOS and Apple related systems
Job Type: Full-time
Pay: From $58,000.00 per year

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• On-site parking
• Profit sharing

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• IT support: 5 years (preferred)

Work Location: Hybrid remote in St. Catharines, O

-Monitor, triage, and dispatch incoming service requests via our ticketing system, phone calls or email.
-Provide at least Level 1 remote technical support.
-Visit client sites to provide on-site technical support.
-Technology installations be it hardware or software.
-Perform regular maintenance of client systems.
-Make recommendations to our clients.