This job posting was written by a human because we’re looking for great people to join our team and provide outstanding service to our clients…. Who are also awesome people, if this sounds interesting, read on.
To apply for this position, please complete the assessment found here: https://www.ondemandassessment.com/o/JB-S02Q6XKMF/landing?u=62020

ABOUT US

Tier 3 I.T. Solutions has been serving other businesses since 1990. Our expertise is in designing, implementing and supporting the technologies used by our clients’ businesses. We’re guided by our mission to: Help build stronger businesses through thoughtful technology implementations. We are constantly pushing ourselves and our staff to grow, learn and excel in order to better serve our client’s needs. We believe in supporting the communities that have supported us and are therefore proud to sponsor the STARS Air Ambulance, Riseup Society of Alberta, Community Options, and a myriad of other local community groups.

JOB DESCRIPTION

Tier 3 I.T. Solutions Ltd. depends on the technical leadership of their technical team to enhance the security, stability, and supportability of our clients’ technology environments. They are enthusiastic about exploring, implementing, and supporting various technologies across our client base. They consult with our other team members on technology solutions and strategies as well as delivering solutions directly to our clients. The technicians that succeed in this position are able to consider the “big picture” of how technology changes can affect our clients operations and help them achieve their business goals. Additionally, they are able to communicate to the client and other internal teams the need for the change and how to support the client moving forward. They act as our technical experts and mentors for all other delivery areas with regards to how technology should be used and supported.
The successful team members understand that small issues from a solutions delivery can cause a ripple effect through other business areas, whether this is for the positive or the negative and for this reason we hold these technicians to a high standard of excellence in planning and execution. It is important that the technicians are detail orientated, whether this is in the implementation of new solutions and technology, or maintaining detailed documentation in order for the rest of the support team to provide our clients with the highest level of quality possible.
Our technicians provide valuable insight into how we are building our technology standards and are always looking at ways to improve efficiency within our own business and those of our clients. At Tier 3 I.T. Solutions we strive to get better every day for the benefit of our team, our business, our clients, and our communities. The technical services team has some of the greatest opportunities to improve our services as they are at the forefront of delivering new solutions and technology.
Our technicians are responsible for the smooth transition of any new technology being introduced to our clients, and assist in providing support to our clients and technical teams. They work with our clients to schedule implementations while balancing the impact these changes may have with our client’s networks and operations. To be successful they must have a sense of ownership for their activities and outcomes for any solutions delivery that they may be involved with.

REQUIRED SKILLS

• Coordination skills
• Organized and detail orientated
• Effective Time Management
• Team Player
• Multi-tasking
• Ability to work on long-term projects and objectives
• Advanced knowledge of IT concepts
• Great communication skills
• Driven to accomplish goals

THIS POSITION IS ACCOUNTABLE FOR THE FOLLOWING RESULTS:

• Providing support and escalation services to clients and other technicians.
• Working with our teams to design and deploy technology projects for our clients with an eye on minimizing risk and interruption.
• Scheduling follow up time and tasks as needed to ensure our clients have a pleasant experience with any changes or support requests.
• Communicating with clients on status of projects, support tasks, and answering inquiries.
• Install, configure, and troubleshoot technology for our clients (Remotely and onsite)
• Document all technology changes in our knowledgebase in order to support our clients properly after changes are implemented.
• Managing expectations and relationships with our clients during projects, and ongoing support activities.
• Develop and maintain processes so we are constantly improving the delivery of our solutions.