ABOUT US

We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India, and the US, we have clients spread across all 6 continents.
Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be ‘allied’ to our client’s needs and objectives. Our team is at the heart of our business, we are proud of every one of them. They are exceptional and we are looking for more exceptional people to join us.

BEHAVIORAL SKILLS REQUIRED:

• Must have very good customer facing skills and be well presented.
• Must have an assertive, confident, positive and a professional manner.
• Ability to engage and communicate effectively with colleagues and customers alike.
• Demonstrates independent and pro-active thinking.
• Highly organized with the ability to adapt to different working environment seamlessly.
• Builds effective relationships both within the team and across the business scope.
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Has an understanding and respect for service delivery processes.

• Provide reactive 2nd line onsite desktop and application support services to end users.
• Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices.
• Repair hardware and peripheral faults in conjunction with warranty providers
• Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs.
• Operate cohesively with the service desk team to maintain service level.
• Escalate all critical and high priority incidents to line and senior management.
• Report recurring incidents to problem analyst teams and line management.
• Proactively contribute to service improvement initiatives
• Provide technical expertise and assistance on project assignments.