EDUCATION AND EXPERIENCE:

• IT related degree and/or professional IT certifications and/or equivalent experience.
• Natural curiosity/interest in technology.
• Ability to install, configure, upgrade, manage, and trouble shoot various client-server applications.
• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Intermediate knowledge of the following and ability to identify and resolve issues related to:
  o Active Directory, File and Print Services, DNS, DHSP, IIS, and Remote Desktop Services
  o Server virtualizations and shared storage technologies
  o LAN/WAN Networking, Printing, and Wi-Fi
  o Remote Access Solution and Support: VPN and Terminal Services.

SKILLS:

The skills listed below are ideal. They are not all required.

• Must have attention to detail and follow-up skills.
• Must have great communication skills and be comfortable taking phone calls.
• Ability to multi-task and adapt to changes quickly

• Troubleshoot, diagnose, and resolve technical hardware and /or software issues involving Microsoft’s core business applications and related technologies; provide basic network level support for ISP/LAN connectivity, routers, and switches; and client-side remote access solution implementation and support for VPN and terminal services.
• Work closely with service delivery coordinator determining availability to work on requests.
• Create, triage, and document all work as service tickets.
• Provide prompt resolution to tickets and excellent customer service to clients
• Participate in on-call rotation.
  Requirements: