Level 2 Help Desk Technician – On-Site (Tinley Park, IL 60477) at Confidential

Tinley Park, IL 60477, USA -

Full Time

Start Date

Immediate

Expiry Date

19 Nov, 25

Salary

80000.0

Posted On

20 Aug, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Server, It Automation, Firewalls, Onboarding, Troubleshooting, Keywords, Managed Services, Vlan, Communication Skills, Root Cause Analysis, Python, Powershell, Network Troubleshooting, Azure Active Directory

Industry

Information Technology/IT

Description

Job Type: Full-time | On-site | Occasional local travel to client locations
We’re looking for an experienced IT Support Specialist / Level 2 Help Desk Technician to join our on-site team. In this role, you’ll provide advanced technical support for Microsoft 365, Azure Active Directory, Windows Server, and network environments—resolving escalated tickets, preventing repeat issues, and delivering outstanding client service.
This position is on-site in Tinley Park, IL, with occasional travel to local client locations for hardware deployments, network upgrades, VIP support, and special projects.

QUALIFICATIONS

3+ years of IT support experience, ideally in an MSP or multi-client environment.
Strong skills in Microsoft 365 admin, Azure AD, Windows Server, and networking.
Scripting experience in PowerShell, Python, or similar.
Experience with AI/automation in IT workflows.
Excellent written and verbal communication skills.
Ability to travel occasionally for local client support.

SKILLS & KEYWORDS:

Help Desk Technician, IT Support Specialist, IT Technician, Level 2 Help Desk, MSP, Managed Services, Microsoft 365 Administration, Azure Active Directory, Windows Server, Network Troubleshooting, Firewalls, VLAN, DNS, ConnectWise PSA, Hudu Documentation, PowerShell, Python, IT Automation, AI Tools, ChatGPT, Copilot, Endpoint Management, Device Provisioning, Onboarding, Offboarding, Root Cause Analysis, Client Support, Technical Support, Cybersecurity, Troubleshooting, Escalations, Southwest Suburbs IT, Tinley Park IT Jobs, IT Careers Chicago Southland

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Responsibilities

Troubleshoot and resolve complex issues with Microsoft 365, Azure AD, Windows Server, and network systems.
Configure, secure, and troubleshoot firewalls, VLANs, and DNS.
Manage device provisioning, onboarding/offboarding, and infrastructure upgrades.
Use AI-powered tools (Copilot, ChatGPT) to improve efficiency and service quality.
Document work in ConnectWise PSA or similar platforms for team knowledge sharing.
Communicate clearly and proactively with clients—providing updates before being asked.
Participate in a rotating on-call schedule for after-hours support.