Level 2 IT Support Engineer at GCS Recruitment Specialists Ltd

Dublin, Dublin County, Ireland -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 26

Salary

55000.0

Posted On

01 Oct, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Technology & Services

Description

Are you a customer-focused IT professional with a passion for Microsoft technologies and delivering exceptional support?

We are partnering with a rapidly growing Managed Service Provider (MSP) to recruit a Level 2 IT Support Engineer for a fully onsite, client-facing position based in Dublin 22. This is an excellent opportunity to work directly with a key enterprise client, providing hands-on technical support while building strong stakeholder relationships and contributing to ongoing IT improvements.

What You'll Be Doing

Deliver high-quality Level 2 technical support across hardware, software, and networking issues.
Administer and support Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive.
Manage user accounts, permissions, and security policies within Entra ID (Azure AD).
Support endpoint management and device deployments using Intune.
Troubleshoot Windows desktop and infrastructure-related issues.
Act as a trusted IT partner for end users and business stakeholders.
Work closely with internal Level 3 teams to resolve complex issues and implement improvements.
Maintain accurate documentation and contribute to service enhancement initiatives.

What We're Looking For

3+ years' experience in a Level 2 IT Support, Desktop Support, or Systems Support role.
Strong Microsoft 365 administration experience.
Hands-on experience with Entra ID (Azure AD), Active Directory, and Intune.
Good understanding of networking fundamentals (TCP/IP, DNS, DHCP).
Experience supporting Windows 10/11 environments.
Excellent troubleshooting, communication, and customer-service skills.
Ability to work independently in a client-facing environment.

Nice to Have

Previous MSP experience.
Microsoft, Azure, ITIL, or CompTIA certifications.
Exposure to security-focused environments and best practices.

Responsibilities

Are you a customer-focused IT professional with a passion for Microsoft technologies and delivering exceptional support?

What You'll Be Doing

Deliver high-quality Level 2 technical support across hardware, software, and networking issues.
Administer and support Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive.
Manage user accounts, permissions, and security policies within Entra ID (Azure AD).
Support endpoint management and device deployments using Intune.
Troubleshoot Windows desktop and infrastructure-related issues.
Act as a trusted IT partner for end users and business stakeholders.
Work closely with internal Level 3 teams to resolve complex issues and implement improvements.
Maintain accurate documentation and contribute to service enhancement initiatives.

What We're Looking For

3+ years' experience in a Level 2 IT Support, Desktop Support, or Systems Support role.
Strong Microsoft 365 administration experience.
Hands-on experience with Entra ID (Azure AD), Active Directory, and Intune.
Good understanding of networking fundamentals (TCP/IP, DNS, DHCP).
Experience supporting Windows 10/11 environments.
Excellent troubleshooting, communication, and customer-service skills.
Ability to work independently in a client-facing environment.

Nice to Have

Previous MSP experience.
Microsoft, Azure, ITIL, or CompTIA certifications.
Exposure to security-focused environments and best practices.