About the Role:

Join a team where ownership, integrity, and growth aren’t just words — they’re how we do IT.

At Imagine Now IT, we empower clients, grow our people, and deliver with purpose. This is a place where learning never stops, results matter, and your voice makes a real impact.

We’re looking for a skilled and motivated Senior Level 2 IT Helpdesk Technician who is looking to progress their career with great opportunities for growth and advancement, providing hands-on technical support across a dynamic client base. Please note that this is NOT a remote role. The role will initially be casual/part time with view to full time work for the right candidate.

Imagine Now IT is seeking an experienced and driven Level 2 IT Helpdesk Technician within our fast-paced, dynamic IT support team.

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Key Responsibilities:

Technical Expertise:

• Resolution of Level 2 technical issues across desktops, networks, cloud environments, and business applications.

• Collaborate with Level 3 engineers for deeper system issues and project deployments.

 Reporting and Documentation:

• Maintain detailed, accurate documentation of support activities and resolutions.

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What We’re Looking For:

• Cert 4/Diploma in Information Technology, Computer Science, or a related discipline.

• Certifications: MS365/Teams administration (essential); additional certifications (Azure, ITIL) highly regarded.

• Experience: 3–5 years in IT.

• Strong technical skills across Microsoft ecosystems, networking, hardware, and cloud services.

• Experience using ITSM platforms and working in SLA-driven environments.

• • Exposure to VoIP systems such as 3CX is a bonus (training available).