Level 2 Network Operations Analyst at DXC Technology

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Performance Monitoring, Incident Management, Change Management, Root Cause Analysis, IMAC Activities, Cisco Networking, Meraki, Palo Alto, SD-WAN, HPN Devices, F5 Technologies, ITIL Processes, CCNA, CCNP, CIPE, Stakeholder Engagement

Industry

IT Services and IT Consulting

Description

Job Description: Job Title: Level 2 Network Operations Analyst About the Role At DXC Technology, we use the power of technology to deliver mission-critical IT services that move the world. As a Level 2 Network Operations Analyst, you will play a pivotal role in ensuring the stability and performance of our clients’ network environments. You’ll lead technical investigations, drive proactive monitoring, and support continuous service improvement in a fast-paced, multi-vendor ecosystem. You will have a close relationship with our L1 technicians who provide 24x7, 365 days a year support. This role will require the availability to work rotating shifts between 7am and 11pm as part of this support. Australian citizenship is mandatory. Key Responsibilities Proactively monitor and analyze network performance and health Serve as technical lead during Severity 1 and 2 incidents Participate in Change and Emergency Work Order (EWO) review boards Implement approved network changes and enhancements Drive problem management and root cause analysis (RCA) initiatives Execute IMAC (Install, Move, Add, Change) activities Investigate, diagnose, and validate escalated incidents What We’re Looking For Bachelor’s Degree or Diploma in Information Technology or related field 3–5 years of experience in networking or network operations Strong communication and stakeholder engagement skills Experience working in a multi-vendor environment Familiarity with ITIL processes and service management frameworks CCNA certification required; CCNP or CIPE certification is a plus Technical Proficiency Comprehensive understanding of Cisco networking devices, including Meraki Advanced knowledge of Palto Alto. Comprehensive understanding of SD-WAN technology HPN devices (H3C, ProCurve, 3Com, Aruba) – optional F5 technologies Why DXC? At DXC, we foster a culture of inclusion, integrity, and innovation. You’ll be empowered to grow your career while contributing to solutions that matter—supported by a global team committed to delivering excellence for our customers and communities. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Responsibilities

The analyst will proactively monitor network health, serve as the technical lead during major incidents, and participate in change review boards. Key duties also include implementing approved network changes, driving problem management, and executing Install, Move, Add, Change (IMAC) activities.