We're looking for an experienced Level 2 Service Desk Engineer to join our Sunshine Coast team. This is an opportunity for a technically capable MSP professional who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients.

If you're looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we'd love to hear from you.Provide proactive and reactive support across diverse client environmentsTroubleshoot and resolve infrastructure, server, networking and cloud-related issuesMaintain system continuity through monitoring, maintenance and preventative supportManage incidents through to resolution, ensuring clients are kept informed throughoutAccurately maintain tickets, documentation and time recordsCollaborate with account managers,