Level 2 Service Desk Engineer – Onsite Client Support
at
Emerging IT
Queensland, Queensland, Australia
-
Full Time
Start Date
Immediate
Expiry Date
23 Dec, 26
Salary
50000.0
Posted On
24 Sep, 26
Experience
3 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Information Technology & Services
Description
Provide technical support to end-users for M365 applications, Internal systems (Logic+ and Kieser Konnect) and other IT systems.
Offer level 1 support for Logic+ and Kieser Konnect, including troubleshooting, simple user
training, and documenting technical procedures
Respond to and resolve support tickets in a timely manner, maintaining detailed documentation of issues and resolutions.
Manage the M365 tenancy, including user account management, application support, security configurations, and ensuring ongoing compliance with company policies and security requirements.
Monitor system performance and proactively identify potential issues to ensure the reliability and availability of IT services
Create and maintain user guides, FAQs, and support documentation to facilitate self-service support.
Work closely with cross-functional teams, including IT, development, and operational staff, to understand and address technology needs
Responsibilities
Provide technical support to end-users for M365 applications, Internal systems (Logic+ and Kieser Konnect) and other IT systems.
Offer level 1 support for Logic+ and Kieser Konnect, including troubleshooting, simple user
training, and documenting technical procedures
Respond to and resolve support tickets in a timely manner, maintaining detailed documentation of issues and resolutions.
Manage the M365 tenancy, including user account management, application support, security configurations, and ensuring ongoing compliance with company policies and security requirements.
Monitor system performance and proactively identify potential issues to ensure the reliability and availability of IT services
Create and maintain user guides, FAQs, and support documentation to facilitate self-service support.
Work closely with cross-functional teams, including IT, development, and operational staff, to understand and address technology needs
Linked-in
Google