BRENNAN. WHERE TRUE PERFORMANCE THRIVES.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

ROLE RESPONSIBILITIES

In your role you will be responsible for:

• Direct engagement with clients to understand and meet their cybersecurity needs, ensuring high levels of service satisfaction.
• Handling ad hoc cybersecurity tasks for non-security clients, showcasing versatility and problem-solving capabilities.
• Responsible for creating and updating documentation, conducting training, and implementing service improvements.
• Managing escalations and inquiries from Level 1 SOC analysts, providing an escalation path, advice and timely resolutions.
• Managing tasks in the ServiceNow (SNOW) platform, along with other miscellaneous responsibilities.
• Remaining “current” with security and IT market trends.

To succeed in this role, you will have the following experience and competencies :

• 3+ years experience working in security operations support preferably within an MSP / SI environment
• Great client-facing communication and presentation abilities
• Experience in understanding security postures and identifying gaps based off security trends and findings
• Clear, concise written and verbal skills
• Proven ability to innovate, adapt and work under pressure in a complex environment with multiple stakeholders and firm deadlines
• A good understanding of frameworks such as the Essential 8, ISO27001, PCI-DSS, NIST, etc
• Australian Citizenship - Security cleared preferred but not essentia