Level 2 Support Analyst - Local Government (P612)

at  Civica

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

• Strong analytical skills to diagnose and resolve complex application issues.
• Excellent verbal and written communication skills to interact effectively with customers, stakeholders, and internal teams.
• Experience providing Level 2 support for enterprise applications, preferably in a cloud-based or housing management system environment.
• Proficiency in supporting cloud-based applications, integrations, and configurations.
• Understanding of database structures, APIs, and system workflows.
• Experience handling escalations and following ITIL best practices.
• Ability to track and document issues, ensuring timely resolution and follow-up.
• Ability to work effectively with cross-functional teams, including developers and implementation teams.
• Willingness to share knowledge and mentor Level 1 support analysts.
• Eagerness to stay updated with new technologies, system updates, and best practices.
• Ability to adapt to changing business needs and evolving support processes.
  We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don’t necessarily meet every single point on the list, please still get in touch. We’d love to have a chat and see if you could be a great fit.