ABOUT MICRONET

Founded in 2004, MicroNet is a leading Managed Services Provider (MSP) specializing in the hospitality and leisure sector. With a strong footprint across the UK, US, Europe, and the Middle East, we deliver 24x7 technical support, network infrastructure design, project deployment, cybersecurity, and cloud solutions. Our commitment to reliability, accountability, and client satisfaction has made us a trusted partner for renowned hospitality groups including Caprice Holdings, Soho House, and Shanti Hospitality.

REQUIRED SKILLS & EXPERIENCE

• Minimum 3 years’ experience in an IT support role, with at least 1 year in Level 2 or similar capacity
• Strong experience with Microsoft 365, Active Directory, and Exchange Online
• Proficiency in PowerShell scripting and automation
• Knowledge of DNS, DHCP, domain trusts, and group policy
• Familiarity with VPN configuration and troubleshooting
• Experience working with security tools like Barracuda, Proofpoint, and MDM platforms
• Excellent problem-solving skills and a proactive approach to incident resolution
• Strong interpersonal and communication skills, with a passion for mentorship

ROLE OVERVIEW

As a Level 2 Support Engineer at MicroNet, you will play a critical role in ensuring the stability, security, and performance of our clients’ IT environments. You’ll be the escalation point for our Level 1 support team, handle more complex incidents, and be involved in projects requiring advanced technical skill and insight. This role blends day-to-day problem-solving with continuous improvement, automation, and mentorship.