Perks:

• Structured, process-driven environment (not a make-it-up-as-you-go shop)
• Training and certifications supported
• Project exposure built into your development, not left to chance
• No on-call
• Voluntary overtime if you want the extra hours
• Senior engineers on hand to learn from

Roles and Responsibilities:

• Support a portfolio of business clients by phone, email and on site
• Troubleshoot across desktops, servers, networking and security
• Work tickets, requests and scheduled changes in line with internal process
• Keep client infrastructure maintained, including servers, network gear and storage
• Pitch in on project work such as upgrades, rollouts and network changes
• Assist with backups, remote access and network planning
• Keep documentation accurate and current
• Chase recurring issues back to root cause instead of patching the symptom
• Flag repetitive tasks worth automating and ways the team could work better

Role Requirements:

• Minimum 2 years' hands-on IT support experience, or equivalent
• MSP or IT services background is an advantage
• Confident communicator who is comfortable dealing with clients directly
• Methodical troubleshooter
• Able to manage your own workload and juggle competing priorities
• Proactive: happy to raise issues and suggest fixes rather than wait to be asked
• Keen to keep learning and building skills

Technical Requirements:

• Microsoft environments (Windows Server, Active Directory, Microsoft 365)
• Networking fundamentals: routing, switching, firewalls, VPNs
• Physical and virtual server infrastructure
• Ticketing and documentation systems
• Backup and disaster recovery principles
• Microsoft certifications (desirable)

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