ABOUT AKKODIS

Akkodis is a global leader in digital engineering, offering transformative solutions across Talent, Academy, Consulting, and Solutions services. With a team of over 50,000 experts, we drive innovation in various sectors by leveraging cutting-edge technologies and deep industry expertise. Our mission is to engineer a smarter future and help our clients stay ahead in an ever-evolving digital landscape.

OVERVIEW

We are seeking a suitable candidate for the position of Level 2 Support Leader role. This position will be supporting a mission critical command and control system used by a government agency.

KNOWLEDGE MANAGEMENT

• Lead and manage Documentation of resolution
• Lead and manage Knowledge Base Contribution
• Lead and manage Validation of knowledge
• Lead and encourage Subject Matter Expertise Sharing

SKILLS REQUIRED

• Operating Systems. RHEL (90%) and Windows Server (10%)
• Networking Fundamentals
• Middleware & Infrastructure (Web Server – Nginx, App Servers – Kubernetes with containers (Docker + Spring Boot)
• Message Queues (IBM MQ, Kafka)
• Java, C#, MQTT, Golang
• Database (SQL Server, PostgreSQL)
• ITIL/ITSM Process Knowledge
• Security Awareness
• DR and HA concepts
• Strong Technical Skills
• Leadership & Coordination
• Communication & Collaboration
• Operational Governance

SOFT SKILLS

• Strong composure under intense pressure
• Strong communication skills both written and spoken
• Attention to Detail
• Continuous Learner
• High Integrity and Professionalism
• Initiative and Proactiveness

EDUCATION AND EXPERIENCE

• Bachelor Degree in Information Technology, Computer Science, Engineering, or a closely related discipline
• At least 5 years in Level 2 support for mission critical 24x7 production support, preferably in public sector
• At least 2 years in a team lead or supervisory role, coordinating tasks and mentoring junior engineers
• Proven experience in handling P1/P2 incidents, managing post-incident reviews (PIRs) and root cause analysis
• Preferably certification in Red Hat Enterprise Linux or Kubernetes