This job posting was written by a human because we’re looking for great people to join our team and provide outstanding service to our clients…. Who are also awesome people, if this sounds interesting, read on.

Before applying for this position, please be sure you have reviewed and can fulfill the following requirements:

• Located in the Edmonton area
• Minimum of 4 years IT Support or related experience
• Team lead, supervisory, or management experience
• Broad knowledge base including desktop, server, and network infrastructure
• High level of Cybersecurity awareness and capability
• Strong communication skills

To apply for this position, please complete the assessment found here: https://www.ondemandassessment.com/o/JB-6M21QFLRK/landing?u=62020

ABOUT US

Tier 3 I.T. Solutions has been helping businesses thrive since 1990. We specialize in designing, implementing, and supporting the technologies that power our clients’ operations. Guided by our mission—to build stronger businesses through thoughtful technology implementations—we continuously challenge ourselves to grow, learn, and excel in service of our clients.
We’re proud supporters of the communities that support us, and have focused our donations on: STARS Air Ambulance, Riseup Society of Alberta, Community Options, Horizons Centre, Leduc LINX, Leduc Regional Housing Foundation, Edmonton Meals on Wheels, and many other local organizations.

JOB DESCRIPTION

As a member of our Technical Services Team, you’ll play a key role in enhancing the stability, security, supportability, and strategic alignment of our clients’ technology environments. You’ll work hands-on with a wide range of technologies, consult with internal teams, and deliver solutions directly to clients.
Successful technicians at Tier 3 IT are strategic thinkers who understand how technology impacts business operations. They communicate clearly with clients and colleagues, take ownership of their work, and maintain high standards in planning, execution, and documentation.

REQUIRED SKILLS

• Coordination skills
• Organized and detail orientated
• Effective Time Management
• Team Player
• Multi-tasking
• Ability to work on long-term projects and objectives
• Advanced knowledge of IT concepts
• Great communication skills
• Driven to accomplish goals

THIS POSITION IS ACCOUNTABLE FOR THE FOLLOWING RESULTS:

• Providing support and escalation services to clients and other technicians.
• Working with our teams to design and deploy technology projects for our clients with an eye on minimizing risk and interruption.
• Scheduling follow up time and tasks as needed to ensure our clients have a pleasant experience with any changes or support requests.
• Communicating with clients on status of projects, support tasks, and answering inquiries.
• Install, configure, and troubleshoot technology for our clients (Remotely and onsite)
• Document all technology changes in our knowledgebase in order to support our clients properly after changes are implemented.
• Managing expectations and relationships with our clients during projects, and ongoing support activities.
• Develop and maintain processes so we are constantly improving the delivery of our solutions.