• Grow and develop with Accucom, developing general skills as well as specialist knowledge
• 2nd level support for key technologies with a focus on key technologies i.e., Palo Alto, Fortinet, Aruba.
• Norwest location

PREVIOUS MSP EXPERIENCE REQUIRED

Accucom Systems Integration Pty Ltd, a specialised infrastructure and cloud services company, is seeking a Level 2 Network Engineer to join our team. As a leading provider of IC&T solutions to the Education and Mid-Market Corporate sectors, we deliver a wide range of cloud applications and on-prem infrastructure solutions. Accucom Systems Integration Pty Ltd offers a competitive salary, an excellent work-life balance, and a supportive work environment where employees can grow and thrive.

REQUIREMENTS

• 4+ years of experience in ICT systems engineering or related field.
• A current working with Children check
• Strong knowledge of Security management and frameworks, as well as networking
• Experience with virtualization technologies such as VMware vSphere, and Hyper-V.
• Familiarity with networking concepts and technologies, including TCP/IP, DNS, DHCP, VPN, firewalls, and routers.
• Good understanding of cloud technologies, including IaaS, and SaaS.
• Ability to troubleshoot, diagnose, and resolve complex hardware and software issues.

ROLE DESCRIPTION:

The selected Network engineer will be expected to provide highly professional and timely communication directly with Education-based clients and will be responsible for providing support as a member of the service desk across a wide range of areas including infrastructure, and cloud services, with a major focus on networking and security. This role will offer a multitude of opportunities to upskill and learn new technologies to grow with Accucom’s needs as well as market demands. You must be experienced in MSP environments and able to acquire a working with children check.

RESPONSIBILITIES

• Provide level 2 technical support to clients for a wide range of infrastructure and cloud services, including infrastructure as a service (IaaS), and software as a service (SaaS).
• professionally engaging with clients clearly and concisely.
• Following communication procedures and ensuring transparency throughout the support/project process.
• Work with level 1 engineers to resolve client issues promptly and effectively.
• Troubleshoot, diagnose and resolve hardware and software issues related to infrastructure, cloud services, security, networking, and other systems.
• Maintain accurate records of all support requests and resolutions in our ticketing system.
• Install, configure, and maintain infrastructure and cloud services for clients.
• Provide remote support and onsite support as required.
• Ensure that all work is performed according to company policies, procedures, and quality standards.