At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
Join our global Level 3 Support Team, responsible for resolving the most complex technical issues experienced by Anaplan customers. This team operates at the intersection of technical excellence, product expertise, and customer support, working closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges. This role reports to the Level 3 Support Team Manager.

YOUR QUALIFICATIONS

• Mid-career professional with at least 5-6 years’ experience in data analysis (Excel or similar tools), software development/quality assurance, or Level 2/Level 3 technical support
• Experience in leading team projects, mentoring colleagues, and contributing to team strategy
• Experience in creating technical documentation and/or training
• Cross-functional collaborator, confident working with different teams such as: front-line Support, Engineering, Product, Customer Success
• Degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
• Quick learner with a curiosity for understanding complex systems and software behaviour
• Demonstrated passion for problem-solving and resilience in resolving challenging technical issues
• Analytical mindset with a methodical and detail-oriented approach
• Ability to thrive under time constraints in a fast-paced, dynamic environment
• Excellent communication skills with the ability to convey technical information clearly

PREFERRED SKILLS

• Experience with Anaplan (or similar) products
• Experience driving supportability requirements for product features
• Familiarity with technical support environments, SaaS platforms, or complex data systems
• Experience working with monitoring tools such as Grafana (or willingness to learn)
• Adaptability to shifting priorities and managing multiple concurrent issues
• Team player comfortable working cross-functionally across global teams
• Enthusiasm for customer success and delivering high-quality solutions
  

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Please refer the Job description for details