Passionate about hospitality, customer service, and education? Want to develop leadership skills in an award-winning training restaurant? Were looking for a dynamic and motivated Apprentice Hospitality Manager to join us. This is a unique opportunity to help shape the future of hospitality professionals while enhancing the commercial success of our restaurant.

Requirements and Prospects:

• Strong leadership and organisational skills
• Excellent customer service and interpersonal abilities
• Ability to promote a professional and welcoming environment
• Strong communication and teamwork skills
• Ability to identify and implement commercial opportunities
• Time management and multitasking abilities
• Attention to detail in maintaining industry standards
• Ability to coach and mentor others in hospitality practicesProblem-solving and crisis management skill

KEY ROLE OBJECTIVES

Ensure exceptional customer service and professional standards are consistently delivered, creating a high-quality experience for both customers and learners within our @34 restaurant.
Promote a welcoming and professional environment, embedding industry best practices and supporting learners in developing realworld service skills.
Co-ordinate event planning and delivery, ensuring seamless organisation and memorable customer experiences.
Manage our commercial marketing strategy and social media presence to increase visibility, attract new customers, and celebrate our successes.
Oversee restaurant maintenance and cleanliness, ensuring compliance with health, safety, and hygiene regulations.

MAIN RESPONSIBILITIES:

1.1 To ensure that food and beverage service operations within our commercial areas always meet our business standards through the learners, facilities, menus and equipment.
1.2 Creating a high-performance culture.
1.3 Work closely with front of house lecturers to support daily operations, allowing them to focus on teaching and assessment.
1.4 Support commercial growth by collaborating with the faculty team to identify and implement new commercial opportunities, contributing to the restaurant and coffee shop’s profitability and expansion.
1.5 To proactively seek and drive activities that support the achievement of our learners and the commercial vision. Improve competitiveness and meet financial targets.

MANDATORY DUTIES

1. Responsibility for safeguarding and promoting the welfare of children and vulnerable adults in college.
2. Commitment to equal opportunities.
3. Commitment to British Values and the Prevent Agenda.

ADDITIONAL DUTIES

To undertake such additional duties as may be reasonably required commensurate with the level of responsibility within the College at the initial place of work or any other of the College’s sites within the Exeter area.
This job description is current at the review date. In consultation with the post holder it is liable to variation by the College to reflect actual, contemplated or proposed changes in or to the job.
Hours: 37.00 per week
About the employer:

Requirements and Prospects:

• Strong leadership and organisational skills
• Excellent customer service and interpersonal abilities
• Ability to promote a professional and welcoming environment
• Strong communication and teamwork skills
• Ability to identify and implement commercial opportunities
• Time management and multitasking abilities
• Attention to detail in maintaining industry standards

• Ability to coach and mentor others in hospitality practicesProblem-solving and crisis management skills

• • Passion for hospitality and customer experience (A/I) • Proactive, hands-on approach to problem-solving and leadership
• Creativity and adaptability in event and marketing strategies
• Enthusiastic about supporting learners and educational development
• A commitment to professional growth and learning
• Confidence and ability to work under pressure in a fast-paced environment
• Positive and approachable manner
• Professionalism and commitment to delivering a culture of high-quality serviceResilience and the ability to handle challenges constructive
• 
  Progression into future hospitality management roles.
  Training Provided:
  Achievement of the Level 4 Hospitality Manager apprenticeship. Onsite college delivery and 8 weekly in work reviews with an assessor.
  Additional Information:
  This will be a permanent post with an apprenticeship attached to it