ABOUT STERLING IDEAS IT

Since 1999, Sterling Ideas IT has faithfully served businesses with one mission: to curate, deploy, and manage technology with wisdom, integrity, and diligence to prosper local businesses, the people they serve, and our communities. We love what we do, and we love the people we serve. Our vision is to see our clients thrive and to help the world become a better place.

JOIN STERLING IDEAS IT AS A JR. SERVICE DELIVERY ENGINEER (LEVEL I TECH)

We are a growing organization seeking a Level I Technician to join the Sterling Ideas team and help us fulfill our mission and vision. We’re looking for someone of strong character who values honesty, hard work, respect, and service to others. This full-time position is based in our Tampa Bay office and requires regular onsite visits to client locations across Central Florida.

QUALIFICATIONS

Candidates must demonstrate technical readiness through one of the following:

• Minimum 1 year of IT industry experience, OR
• A technical degree or diploma (Associate’s, Bachelor’s, or technical certificate), OR
• A current IT certification (CompTIA, Microsoft, or similar), OR
• Equivalent technical background with demonstrable skills.

Additional requirements:

• Patience with client staff and a commitment to excellent service
• Ability to follow documented processes with strong attention to detail
• Strong reading comprehension and writing skills
• Dependability, humility, and willingness to learn from senior team members
• Reliable transportation and the ability to drive in congested areas

PREFERRED (BONUS QUALIFICATIONS)

• Multiple industry certifications (CompTIA Network+, Microsoft, etc.)
• Prior MSP (Managed Service Provider) experience

As a Jr. Service Delivery Engineer, you will:

• Work in our ticketing system to resolve client issues, primarily through remote support.
• Provide onsite support for troubleshooting, equipment installation, and client needs.
• Build and configure workstations and other client systems when assigned.
• Learn Sterling Ideas’ toolsets, SOPs, and model configurations.
• Work alongside experienced colleagues to build technical skills and confidence.
• Contribute to client projects under the guidance of project managers.