QUALIFICATIONS

• Education
• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalentexperience.
• Experience
• 5+ years of experience in systems administration, with a strong focus on server administration,troubleshooting, and patch management.
• Advanced experience in server, storage and network methodologies.
• Technical, Preferred Skills and Technologies
• Strong understanding of Windows Server operating systems.
• Proficiency with Active Directory, Group Policy, and DNS.
• Advanced experience with virtualization technologies (e.g., VMware, Hyper-V).
• Proficiency in Nutanix, Infoblox, and Veeam.
• Knowledge of networking protocols (TCP/IP, DNS, DHCP).
• Experience with cloud computing platforms (e.g., AWS, Azure) is a plus.
• Experience with centralized patch management solutions such as Manage Engine.
• Excellent problem-solving and troubleshooting skills.
• Strong analytical and critical thinking abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Experience with scripting languages (e.g., PowerShell, Bash).
• Advanced experience with Nutanix, Infoblox, and Veeam.
• Knowledge of vulnerability management tools and best practices.
• Experience with automation tools for server and patch management.
• Experience with service management tools (e.g., Autotask, Logic Monitor, etc.) is a plus.
• Certifications (Nice to Have)
• Microsoft Certified: Azure Administrator Associate
• VMware Certified Professional (VCP)
• Nutanix Certified Professional (NCP)
• Infoblox Certified Network Administrator (CNA)
• Veeam Certified Engineer (VMCE)
• CompTIA Security+
• Certified Information Systems Security Professional (CISSP)
• ITIL Foundation Certification
• Working Conditions:
• This is a full-time position requiring participation in an on-call rotation to support 24/7 operations asneeded.
• Occasional travel may be required to customer sites or data centers.

ROLE DESCRIPTION

The Systems Administrator is responsible for the day-to-day administration and maintenance of customer server
environments, including break/fix and patch management. This role plays a critical part in ensuring the stability
of customer systems by implementing and managing effective patch management strategies. As part of a
growing team of system administrators and engineers, the Systems Administrator will facilitate the patch and
server management services offered by the organization. This position works closely with the Digital Operations
Centre (DOC) and Service Delivery Managers to meet SLA requirements and deliver excellent customer service.
The role requires advanced experience in systems administration, vulnerability management, and the use of
applicable patching tools. Expertise in VMware, Nutanix, Infoblox, and Veeam is also essential.

RESPONSIBILITIES

• Patch Management
• Develop and implement comprehensive patch management policies and procedures.
• Schedule and execute regular patch deployments across various operating systems (Windows, Linux,etc.) and applications.
• Utilize and manage patch management tools (e.g., Manage Engine, WSUS, SCCM, third-partysolutions).
• Test and validate patches in a controlled environment before deploying to production systems.
• Monitor patch deployment status, troubleshoot installation issues, and remediate any deploymentfailures.
• Generate and maintain accurate patch deployment records and reports.
• Server Administration
• Perform routine server maintenance tasks, including backups, performance monitoring, and resourceoptimization.
• Troubleshoot and resolve server-related issues, including hardware, software, and networkconnectivity problems.
• Monitor server performance and proactively address potential issues.
• Install, configure, and maintain server software and applications.
• Provide technical support to end-users on server-related issues.
• Security
• Implement and maintain security best practices for server environments, including access control,vulnerability scanning, and intrusion detection.
• Stay informed about emerging security threats and vulnerabilities.
• Assist in incident response activities related to server security breaches.
• Documentation
• Accept, troubleshoot, update, and close tickets assigned.
• Maintain comprehensive documentation of server configurations, procedures, and troubleshootingsteps.
• Create and maintain knowledge base articles for common server issues and established supportpractices.