Level II Helpdesk Technician at Acture Solutions Inc

Hauppauge, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

65000.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365 Administration, Active Directory, Microsoft Entra ID, Group Policy, Windows Desktop OS, Network Troubleshooting, Endpoint Management, Hardware Troubleshooting, DNS, DHCP, VPN, TCP/IP, Ticketing Systems, Customer Service, Technical Documentation, Mentoring

Industry

IT Services and IT Consulting

Description

Job Title: Level II Helpdesk Technician Location: Hauppauge, NY Onsite Full time Schedule: Full-time, Monday–Friday, 8:00 a.m.–4:00 p.m. ET Launch Your IT Career in a Role That Matters Acture Solutions is looking for a dedicated and service-minded Level II Helpdesk Technician to join our on-site support team. If you thrive on solving complex technical problems, supporting end users, mentoring teammates, and making a meaningful impact in the education sector, this is your opportunity to grow in a supportive, people-first environment. WHAT YOU’LL DO As a Level II Helpdesk Technician, you'll serve as the primary escalation point for technical issues beyond the scope of Level I support, delivering advanced troubleshooting, systems administration, and exceptional customer service. Your daily impact will include: * Owning the resolution of complex technical issues escalated from Level I through advanced troubleshooting and root cause analysis * Administering and supporting Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), Group Policy, and endpoint management solutions * Managing Windows desktop operating systems and supporting users in Windows domain environments * Supporting endpoint security, antivirus, patch management, and core IT infrastructure * Performing advanced hardware, software, operating system, and application troubleshooting * Troubleshooting networking issues including DNS, DHCP, TCP/IP, VPN, wireless connectivity, and network infrastructure * Leading workstation deployments, hardware refreshes, client onboarding, and assigned IT infrastructure projects * Installing, configuring, and supporting desktops, laptops, Chromebooks, iPads, printers, and other peripheral devices * Coordinating with vendors to resolve technical issues and complete project deliverables * Maintaining detailed technical documentation, knowledge base articles, and accurate service ticket records * Identifying opportunities for automation, process improvement, and operational efficiencies * Mentoring and providing technical guidance to Level I Helpdesk Technicians * Collaborating with Systems Engineers and other technical teams to resolve complex issues * Upholding IT policies and ensuring compliance with company standards and security best practices * Interacting professionally and positively with teachers, staff, administrators, executives, engineers, vendors, and peers WHAT YOU BRING * 3 years of Helpdesk, Desktop Support, or IT Support experience in a professional environment * CompTIA A+ certification or equivalent foundational technical certification * Advanced knowledge of Windows desktop operating systems and Microsoft 365 administration * Working knowledge of Active Directory, Microsoft Entra ID (Azure AD), Group Policy, and identity management concepts * Strong understanding of networking fundamentals including DNS, DHCP, VPN, TCP/IP, wireless networking, and network troubleshooting methodologies * Experience supporting endpoint management, patch management, antivirus, and endpoint security solutions * Strong hardware troubleshooting and break/fix experience with desktops and laptops * Experience managing help requests through an IT ticketing system * Excellent oral and written communication skills with the ability to interact effectively across all levels of an organization * Strong organizational skills with the ability to manage multiple priorities and contribute to technical projects * Professional, organized, customer-focused, and able to work independently while collaborating effectively with a team * Frequent Travel Required 25-50% * Applicants must currently reside within an hour commute of the job posting location. Relocation will not be considered. * This position is not approved for Visa sponsorship now or in the future. U.S. Citizen or Green Card required. Preferred Qualifications * CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, Azure Fundamentals, or equivalent certifications preferred * Experience supporting users in a Managed Service Provider (MSP) environment preferred * Experience supporting the education sector is a plus Skills for Success * A customer-first mindset with a passion for helping others * Detail-oriented, organized, and eager to grow professionally * Able to juggle priorities and resolve issues efficiently Who We Are Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Acture has doubled in size over the past few years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List. Acture Solutions continues to expand its platform through strategic growth initiatives, including the addition of Artilus Inc. This expansion strengthens our capabilities across managed services and cybersecurity, allowing us to better support clients while creating new opportunities for collaboration, innovation, and career growth across the organization. At Acture Solutions, we don’t just support IT—we support people. We prioritize a “people first” culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference. What We Offer * Competitive salary: $55,000-65,000 annually (commensurate with experience) * Medical, Dental, Vision, and Life Insurance * Retirement Plan * Generous Paid Time Off * Opportunities for professional growth and skill development Ready to Get Started? If you're passionate about technology, love helping others, and want a meaningful role that supports education—apply today. A valid driver’s license and fingerprinting check are required. Mon-Fri Onsite 8:00 AM-4:00 PM Eastern Standard Time

Responsibilities

Serve as the primary escalation point for complex technical issues, providing advanced troubleshooting and systems administration. Responsibilities include managing Microsoft 365, Active Directory, and endpoint security while mentoring Level I technicians.